Perhaps the most important and interesting part of Snapchat's terms is its privacy policy. Anyone who's used the network knows that the best and worst part about Snapchat is the "deletion" of your snaps. It's great because your friends can only see what you send for a short amount of time, but the age-old question is where does all that content go? Does Snapchat keep it?
So, let's take a look: "Delete is our default. That means that most messages sent through our Services will be automatically deleted once they have been viewed or have expired. But—and this is important—you should understand that users who see your messages can always save them, either by taking a screenshot or by using some other image-capture technology."
Okay, that doesn't sound too bad... until you keep reading. "We can’t guarantee that messages will be deleted within a specific timeframe. And even after we’ve deleted message data from our servers, that same data may remain in backup for a limited period of time. We also sometimes receive requests from law enforcement requiring us by law to suspend our ordinary server-deletion practices for specific information. Finally, of course, as with any digital information, there may be ways to access messages while still in temporary storage on recipients’ devices or, forensically, even after they are deleted." Delete is not your default, Snapchat. Trash is your default, and it sounds like you can always restore files.
This is just one of many several points that I am uncomfortable with in the policy:
- "Snapchat does not transmit any funds and is not a money-services business." Then what is Snapcash, exactly?
- You retain ownership of all content but by submitting content you give Snapchat "irrevocable, nonexclusive, worldwide, perpetual, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, edit, publish, create derivative works from, distribute, perform, promote, exhibit, and display such User Content in any and all media or distribution methods, now known or later developed (the “User Content License”), subject to any privacy settings you have set to control who can see your User Content."
- Snapchat can't always detect when someone screenshots what you send.
Of course, Snapchat does a decent job of covering its bases including not being liable or responsible for content, but it leaves much to be desired for users. I mean, the least the app can do is be honest and straightforward about how it works and how it stores data.
Hey Nhi,
ReplyDeleteI had not heard about Snapkidz before you mentioned it. Like you, I also think that a young Megan would have lied about her age to obtain a normal Snapchat account. Though, I will say that my little cousin just got his first smartphone--he's in 5th grade--and his mother gets sent a copy of every photo he takes and can access what he does from her phone. Having a tech savvy parent may have prevented me from doing that in the past.
What seems troubling with Snapchat is that they can keep our old snaps for an undisclosed amount of time since they are stored in the company's backup.
- Megan
Hi Megan,
DeleteIt's really great when parents pay attention to what their kids do on technology. I have to say that it's practically a must in today's world, and based on what I've seen my cousins browse, it can be quite alarming.
Hey Nhi - You're making a great point when you ask if we can be sure that our content disappears from Snapchat. I also wrote this week's blog post about Snapchat. Although I think that as a social media platform they have a lot to learn, they also had several legal issues that they needed to address over the last couple of years. Snapchat has decided to make all its users agree that they will never, under any circumstances, hold the company accountable for any negative thing the might arise out of using Snapchat! When I learned about this I was surprised. I understand that Snapchat needs and wants to protect themselves, but is saying that ANY LEGAL action is out of the question fair? Oh well...I guess they are not in business to be fair.
ReplyDeleteHi Aldona,
DeleteConsidering what Snapchat's owners are like, I'm not surprised that they are not on business to be fair. Their T & C's are very alarming, and if anyone truly read them or cared, they would certainly call for a revision.
Hi Nhi,
ReplyDeleteI hadn't heard of Snapkidz before either. But as you mentioned, I, too, would've had no problem lying about my age to use the regular version of Snapchat. I always found those "type in your age" or "type in your birth date" requests on age-specific sites to be pointless. No one is actually there hovering over your shoulder to make sure you're telling the truth about your age. This is mostly just so the site can cover themselves legally should any issues arise.
As a whole, Snapchat seems to contradict itself multiple times throughout its Ts & Cs. If "delete" was actually its default, then there would no issues. User photos would be gone for good. But, as we all know, photos sent via Snapchat are never truly deleted. They may remain "in backup for a limited period of time" and may be handed over to law enforcement officials upon request. As a Snapchat user myself, the fine print in their Ts & Cs makes me feel uneasy. While I don't have anything to hide, I find that they are misleading their users by marketing themselves as an app that allows users to send "self-destructing photos and videos." Personally, I think a Snapchat Ts & Cs rewrite is in order.
Hi Lynette,
DeleteI agree! Their entire T&C's is full of contradictions and nothing is quite clear. I don't have anything to hide either, but I find it a bit unnerving that your content can be saved and used for anything.
Hi, Nhi.
ReplyDeleteI must admit to knowing close to nothing about Snapchat, but from their terms and conditions, I would imagine users should beware. In an effort to make a relevant, intelligent comment, I went to Snapchat's blog and found a post regarding an updated privacy policy:
"Refreshing our Privacy Policy
As part of our Snapcash launch today, we’ve refreshed and strengthened our privacy policy. We’re committed to letting you know how we’ll collect, use and share your information when you use our services. When you open the latest release of Snapchat, you’ll see a link to the new policy (along with our updated Terms of Use). In addition to the changes we’ve made for Snapcash, we have improved the policy in other ways. As always, we encourage you to read the privacy policy. When you do, you’ll notice that we’ve ditched the legalese and tailored our policy to make it simple, straightforward, and easy to read - the way it should be."
At least they are encouraging users to read the privacy policy and making it clear that they want to communicate effectively with users.
Nice point about Snapcash; what exactly IS it? Very interesting.
Great post!
Ooooh, thanks for the update, Kim. I'm interested to see what they come up with and hope that they'll be more transparent in the future with users. Because when it comes down to it, isn't that what being social is all about?
Delete